Digital Account Manager

October 2016


Digital Account Manager

We like to do things a bit differently at Lab. On an exciting and award-winning journey, we work to create a new human approach to digital, where we love the creativity, technology, strategy, and shaping businesses and people’s lives for the better. We want to be the most human-savvy digital agency in the world. You can be part of our journey.

We’re now looking for someone who has the right personality in relation to working with other people. Do you really like your clients? Do you enjoy developing relationships with your clients and getting to know them better? Do you have relationships that get deeper over time? Are you good at turning strangers into friends and friends into lifetime customers?


The most important criterion is your personality.


In your role as Account Manager you are a key member of the account team and have a collective accountability for delivering high quality, appropriate and profitable digital solutions to clients’ challenges. You will report directly into the Client Account Director.


Overall Responsibility

Working closely with the Client Account Director, Project Manager and Business Analyst, you will manage a nominated set of clients, helping to define and deliver their digital strategy. You will be the main point of contact for the client and manage relationships within the team and process, ensuring effective communication at all times.


Key areas:

  • Client Relationship Management
  • Financial Management
  • Business Development


Our Values

Both feet – say what you think, ask questions, be fearless.

It’s not about resources, it’s about resourcefulness – how do you use initiative, energy and drive to make things happen. What can you do with the resources to hand right now.

Clients first, look out for each other, and make the agency a better place – self-explanatory.


To Apply

Send your CV and a covering letter to, stating why you think you are the ideal candidate for the role and how you think you could join us on our journey of creating A Better Experience™.