The halo effect is a cognitive bias in which someone’s overall impression of a person (or company) influences how they perceive their character or ability in other areas. While it sounds logical and straight forward, this bias affects our decisions every day in ways we never realise.
The halo effect works in both positive and negative directions. This means if an observer likes one aspect of something, they will have a positive predisposition toward everything about it. If the observer dislikes one aspect, they will have a negative predisposition toward everything about it.
In the digital world we are bombarded with messaging and our attention is stretched. We all understand that the quality of our content makes a difference, but we completely underestimate the impact of tiny changes in experience. We decided to run an experiment in partnership with content production agency AMOVEO, where we combined video and neuroscience techniques to test the effects that making small changes had on the overall experience.
In our experiment we kept the language and script exactly the same. Version 1 was the base level and in version 2 we made subtle changes to the tonality and emphasis alongside post production tweaks to enhance the experience. The result is significant and emphasises small improvements in communication make a big difference.
Likely to work with us - Version 1
Likely to work with us - Version 2
Measured positive emotional response - Version 1
Measured positive emotional response - Version 2