EVENT: AI & Customer Experience Roundtable
LAB | February 25, 2025 | 2 mins
AI: Friend or Foe in the Customer Experience Battle?
Secure your spot
Tuesday 1st April
12:45 - 15:45
Tower Bridge Room - Tower Bridge, London
As AI continues to reshape marketing and customer interactions, are businesses getting the balance right between automation and the human touch? Join us for an interactive debate where we’ll explore how AI is transforming customer experiences, when it adds value, and where it risks losing authenticity.
In this engaging session, we’ll:
Examine real-world examples of AI-driven customer interactions—both successes and failures
Debate the benefits and drawbacks of AI chatbots, automation, and AI-powered prototyping
Discuss how brands can use AI effectively while maintaining meaningful, human-led connections
Explore key behavioural insights into how customers perceive AI-driven experiences
Uncover the best ways to measure the success of AI in customer journeys
This isn’t just another AI discussion—it's a dynamic, thought-provoking session designed to challenge perspectives, spark ideas, and equip you with actionable insights to future-proof your strategy.
At the end of the discussion section of the event, guests will be allowed to tour the Tower Bridge Exhibition which includes the stunning Walkways with panoramic views over The Thames and London Skyline, and the historic Engine Rooms which house the steam engines that were previously used to power the bridge lifts.
*Please note, only a maximum of TWO attendees per business
Agenda
12:45 - Arrival
13:15 - Welcome & Scene Setting
13:30 - Roundtable Discussions
15:00 - Event Close & Questions
15:15 - 15:45 Tour
Previous Attendees
